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Frequently Asked Questions (FAQ)

Contact Information

 

Email: brightgather@protonmail.com

Mail: PO Box 693, Athabasca Stn Main, Alberta, T9S 2A6


SHIPPING AND DELIVERY

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Shipping within Canada

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  • $15 flat rate over $50.

  • FREE shipping over $100.

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Shipping to the Continental USA

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  • $15 flat rate over $50.

  • FREE shipping over $100.

 

International Shipping

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  • Please contact us for International Shipping rates.

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Local Delivery

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  • Free Local Delivery on orders over $50 within Athabasca County, Alberta only.

 

​​SHIPPING INFORMATION

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  • Orders are only shipped on business days: Monday - Friday, excluding stat holidays. 

  • We aim to have your package shipped between 1 - 3 business days. 

  • We ship our packages via Canada Post or USPS. 

  • Orders will be shipped from a Canada Post facility in Alberta, Canada. 

  • Please contact us with any questions/comments.

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Replacements & Refunds

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We hope you will be pleased with your purchase. However, if you are not satisfied, please contact us and we can chat.
 

If your item arrives broken due to a mishap during transit, please reach out to us immediately for further instructions. In this case, you may be required to provide further information to the shipping carrier for insurance purposes before we can issue you a product refund or send a product replacement.

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